Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Insomnia Treats is our loyalty programme that allows you to earn rewards on all purchases made in participating cafés. Joining is easy! Just search for the Insomnia Treats app in your app store and register for an account today!

Treats Members can avail of the below benefits:

  • Every 10th Coffee Free
  • Receive a Free Small Welcome Coffee
  • Free Birthday Treat*
  • Earn and redeem credit on all purchases: 2 pence for every pound spent
  • Free seasonal Drinks*
  • Personalised offers/coupons depending on your purchases
Can I download the Insomnia Treats app to any phone?
Yes, we've designed the Insomnia Treats app for both iOS and Android phones. Just go to your app store and download.
How do I register for an Insomnia Treats account?
Register a new account by downloading the Insomnia Treats app to your phone and click Register.You can also sign up online via our webportal.
I never received my verification code via email?
Please check your junk folder, if you still haven't received your verification code please retry.
Can I link my loyalty card and Treats app?
Yes, please contact the Insomnia Treats team with the email address and mobile number associated with your account, along with the number on the front of your loyalty card.
Can I still use my loyalty card in cafés??
Yes, you can have up to 2 cards/fobs on your account.
If I have the Insomnia Treats app, do I need a card/fob as well?
The Insomnia Treats app is the main hub for the loyalty programme and the easiest way to see your latest account information, including any free gifts you may have on your account. If you don’t have your phone with you, you can give the barista your phone number at the till to access your account. You no longer will need a card/fob.
How do I collect Insomnia Treats credit?
Every time you make a purchase in Insomnia, you can scan the ID Code on your app or give your phone number to the barista, or scan your loyalty card/fob. That way you will be rewarded with 2 pence for every pound you spend. This gets converted to Treats Credit on your account, that can be spent in participating cafés.
How can I spend my Insomnia Treats credit?
You can build up your credit and redeem it against any purchase in participating Treats cafés.
How can I check my Insomnia Treats balance?
You can check your Treats credit balance on the app, online via our web portal, or in our cafés with our baristas by scanning your ID code/ giving your phone number.
How can I receive emails from Treats?
Please update your preferences under "My Profile" in the app to allow Email. Keep an eye on your spam folder too .
Are Gift Cards available in cafés?
No gift cards are not available in our UK cafés.

Still got more questions?

Contact us at treats@insomniacoffee.co.uk if you need more information on our Insomnia Treats programme.